In the mold industry, a truly excellent hardware supplier not only sells products, but also stands up and solves problems when customers encounter problems.
We are well aware that the problems encountered in mold manufacturing are often not single. Incorrect precision of accessories, unsmooth assembly, deformation of molded products, premature spring fatigue… These may all be related to hardware. The professional engineers of our team will intervene as soon as the customer feedback, analyze the drawings, check the samples, provide modification suggestions, and even assist in re-optimizing the design plan.
We are not a businessman who “sells an invoice and is done”, but a technical support and product guarantee team for customers to cooperate with for a long time. The following is a real customer case:
“A customer who makes export molds found that the guide pins did not slide smoothly during the mold assembly process, and the first reaction was that the mold frame was the problem. After we intervened, we found that the inner diameter tolerance of the guide sleeve was slightly biased. We immediately arranged for reprocessing and express delivery, and the customer finally delivered the overseas order as scheduled.”
In addition, we provide exclusive after-sales services to long-term cooperative customers, such as batch quality assurance tracking, stocking plan assistance, exclusive technical consultants, regular return visits, etc., truly making “after-sales” “front-end” to solve problems for customers.
In our view, mold hardware is not only an industrial product, but also a bridge for cooperative relationships. We hope that the reason why customers choose us is not only because of product quality, but also because we are always willing to go one step further and do better.